1) Definitions
(a) Customer/You: Person(s) details as set out on the order form.
(b) Goods/ item: Items ordered as set out on the order form.
(c) The Company, we, us, and the site: refers to doorchic and her parent company inspiration360 Ltd.
(d) Working day: Every day except weekends and bank holidays.
(e) Special order items: Goods not normally carried by doorchic, and are ordered in accordance with a customer request via the on line order form, or any other medium of contact.
(2) Conditions
(a) All orders through doorchic are subject to the terms and conditions set out below.
(b) All statuary rights are unaffected.
(3) Goods
(a) We cannot guarantee that the appearance and/or colour of products exactly      
reproduce the appearance of the physical products themselves, and therefore goods may differ slightly.
(b) We cannot guarantee that goods purchased from us will exactly fit existing fittings of similar dimensions, and cannot accept responsibility for any differences which may occur.
(4) Price and payment
(a) Price of goods will be priced quoted at the date of order and will include VAT @ 17.5%.
(b) Delivery charges may be applicable to each individual order and are dependent on delivery location and total order value. Delivery charges are fully visible in the shopping basket prior to placing the order. For full details of all carriage charges please see the 'delivery charge table in the 'How to buy' section.
(c) We reserve the right to increase prices before the date of delivery, to reflect any increase in cost incurred by ourselves, due to factors out of our control. The customer will be notified at this point and will be entitled to cancel the order.
(5) Orders
(a) The customer is responsible for ensuring all details are correct when filling in the order form and all related fields.
(b) An order has not been accepted until we have received payment in full, after which you will receive confirmation of your order via e-mail and an approximate delivery date (see section 7).
(c) An order is deemed to be an offer by the customer to purchase goods from us and therefore legally binding and if misused in any way, the customer will be liable for any costs incurred.
(d) We have the right to refuse any order without explanation.
(6) Payment
(a) All payments are secure using SECPay.
(b) Payments can be made using all major Credit and Debit cards, and by placing the order you give us the right to debit the named account for the amount stipulated on the order form.
(c) Once full payment is received we will begin to process the order.
(d) The title of goods will pass to the buyer upon receipt of payment in full.
(7) Delivery
(a) We are only able to deliver goods to the UK at the moment, but if there are items of special interest, please feel free to contact us where we can discuss your requirements.
(b) All goods will be delivered to the address detailed on the order form, unless other arrangements have been made, using a carrier nominated by doorchic.
(c) We aim to dispatch all goods within 5 working days, and customers will be notified by e-mail of the dispatch of their goods. Please check your order immediately, and notify us of any errors.
(d) Delivery dates are, however, approximate as we cannot accept liability for delays occurring beyond our control. If problems do arise then the customer will be notified and the customer has the right to cancel without obligation.
(e) The risk of loss or damage passes to the customer upon delivery of the item(s).
(f) Multiple order items will not be dispatched until all items are available. If a particular item is urgent we will endeavor, through our customer service team, to make special arrangements. An additional delivery charge will be applied and notified at the time of arrangement.
(g) You can cancel at any time prior to dispatch of your order by calling/e-mailing our customer service team. If cancellation occurs after dispatch, or a ‘special order item’ has been ordered then the customer will be liable for all delivery charges incurred by the company and, for certain special items, a re-stocking fee of £20 or 20% of the total order, which ever is the greater. Please note that for ‘special order items’ the re-stocking fee may vary dependent on supplier terms; you will be notified of any charges incurred at the point of cancellation. Please note that charges applied are only those incurred by the company from our supplier.
(h) We endeavor to keep stock to provide a full service to our customers. If ,however, we do encounter an out of stock situation, and we cannot fulfill our commitment  to you, then we will notify you within 48 hours. 
(i) We dispatch all goods via a nominated courier, or by other recordable methods of delivery where a signature will be required for the goods, unless you specify otherwise in 'special instructions' area in the shopping basket.
(j) We can not guarantee exactly at what date or time the items will be delivered, unless special arrangements have been made with a member of our customer service team.
(K) We reserve the right to request any subsequent delivery cost if the order is returned to us due to a failed delivery or a change of address where delivering depots are altered to accomodate a change of address request. If a re-delivery is requested after an item has been returned to us by our courier following a lack of response to 3rd party contact then a standard £7 re-delivery is applicable for UK mainland customers. For other areas you will be notified whilst re-arranging delivery details.
(8) Return of goods
(a) You must inspect your goods immediately upon receipt of your order, to ensure your complete satisfaction. If you encounter any incorrect, defective, or missing pieces you must notify us within 48 hours of receipt of your order. Upon investigation, and liability is accepted by us we will offer to exchange the product(s) or a full refund will be offered, as long as the item(s) is returned in the original packaging with all manuals/instructions enclosed.
(b) If you are not satisfied with the goods for any reason you may return the item(s) to us. You should notify us within 48 hours of receipt of the goods, and will be liable for charges as laid out in 7(g), and all delivery charges incurred in the process dependent on the location of the delivery - £5 carriage (British Mainland & Highlands of Scotland), £24.99 carriage (Islands of Scotland and Channel Islands), £9.95 carriage (Northern Ireland, Isle of Man & Isles of Scilly), £11.95 (Republic of Ireland) and a £2 re-stocking fee. Goods should be returned in a resaleable condition, with all documentation originally supplied with the goods.
(c) To return items to us please notify a member of our customer service team by e-mail. We will then issue a returns form, allocate a return number, and discuss the best method of return.
(d) Refunds will be paid within 30 days of receipt of the returned order, assuming that  points covered in 8 (b) have been met.
(9) Guarantee
(a) We offer a full 12 month guarantee, but cannot accept liability for damage caused due to faulty fitting, or abuse of the item. Your statutory rights are unaffected.
(10)Limitation of liability
       We cannot be held liable, where our performance and obligations, set out in the terms and conditions, are affected by:
(a)Act of God, explosion, flood, tempest, fire or accident.
(b) War or threat of war, sabotage, civil disturbance, or requisition.
(c) Acts, restrictions, regulations, bye-laws, prohibitions, or restraints by Government or Local authority.
(d) Import or export regulations or embargoes.
(e) Strikes, lockouts or other industrial actions or trade disputes.
(f) Difficulties in obtaining raw materials, labour, fuel, parts or machinery.
(g) Power failure or breakdown in machinery.
(11) Intellectual property
(a) All materials contained in the website are under copyright and trademarks and brands therein belong to doorchic, inspiration360, and related suppliers.
(b) Content within the website may be downloaded or copied for the use of non-commercial purposes. Any other than personal use is strictly prohibited without prior agreement, in writing, from the Company.
(12) Website
(a) We reserve the right to alter or discontinue any part of the website without notice or liability.
(b) We will attempt to ensure all information contained in the site in relation to pictures, finishes, and measurements are accurate, but any errors or unintentionally misleading information is purely unintentional and we cannot be held liable.
(c) Terms and conditions can be altered without prior notification, and are applicable at the date of order.
(13) Links
(a) Sites linked, too and from, doorchic are not under the control of the company and therefore we cannot accept any responsibility for their content, or matters arising from their use via a link from doorchic.
(b) Links serve to enhance your shopping experience and does not imply that we recommend any one company, or are endorsing their products.
(14) Security
(a) All payments are processed using SECPay internet Credit and Debit card transaction and processing services.
(b) In accordance with the Data Protection Act 1998, any personal information collated about you will only be used as stipulated by law.
(15) Complaints and queries
(a) Any queries or complaints can be directed via e-mail or phone to our customer services team on +44 (0)1924 230265 between 9am – 5pm or at sales@doorchic.co.uk. All other correspondence should be directed to:  Inspiration360 Ltd, doorchic.co.uk, 4 Sandbeds Court, Sandbeds Trading Estate, Ossett, West Yorkshire, WF5 9ND, United Kingdom.